Time To Go Zoom Revisited!

It has been six years since our original training course, Time to Go Zoom, was first introduced, and it is certainly time for a revisit.

Zoom has become one of the world’s leading communication platforms, connecting people for meetings, classes, training sessions, podcasts, social groups and personal conversations. Whether you are chatting with family, joining a community meeting or managing professional events, Zoom can be an extremely powerful tool.

However, as Zoom has evolved, it has also become more complex. Many users find themselves overwhelmed by the number of features, settings, panels and web pages now involved. Taking part in a Zoom meeting successfully requires more than simply activating the Join Button. Hosting a meeting requires even more confidence, especially if you are managing participants, chat, screen sharing, recordings, captions, breakout rooms or webinars.

Our updated course, Time to Go Zoom Revisited, has been carefully designed to help you use Zoom with confidence when working with JAWS for Windows. The course takes you step-by-step through the important tasks, from installing Zoom and joining your first meeting through to hosting, scheduling, managing participants and using more advanced features.

Who Is the Course For’

• People who are new to Zoom and want a clear, accessible starting point.
• JAWS users who have used Zoom before but want to understand the current interface more thoroughly.
• People who need to join meetings, classes, support sessions or social groups with greater confidence.
• Hosts, trainers and meeting organisers who need to manage Zoom meetings from the keyboard.
• Users who want one structured resource rather than searching through scattered web pages, FAQs and help articles.

The course is written in clear, practical language. It assumes that you are familiar with JAWS for Windows, but it does not assume that you are already confident with Zoom. Where a procedure is important, the book gives step-by-step instructions and explains what should happen as you work through them.

For those who want to go further, the course also explores many of Zoom’s more advanced settings and explains when they may be useful.

How the Training is Delivered

This new edition takes a completely different approach from previous versions. When you purchase the course, you will receive access to a secure area of our web site where the training is provided as a fully online text-based course, with no audio.

This approach allows the material to be updated more quickly as Zoom continues to change. It also means that new sections can be added in future if particular features or workflows need further explanation.

The course is therefore a complete rewrite of the previous release, built around the current version of Zoom Workplace and the way it behaves with JAWS for Windows.

In addition to explaining how features work, the training often explains why a feature exists, when you might use it and what choices you may need to make. This is especially important in Zoom, where the same task may involve the desktop app, a meeting window, Outlook Classic or the Zoom web portal.

The text book is approximately 550 pages in length. Every chapter gives practical keyboard-driven examples for working with specific features.

What the Course Covers

The full table of contents is shown below.

• Introduction.
• Part 1. The Basics.
• Chapter 1. What Zoom Is For.
• Chapter 2. Accounts, Plans and What You Need.
  • Zoom Workplace Basic.
  • Zoom Workplace Pro.
  • Zoom Workplace Business.
  • Zoom Workplace Business Plus.
  • Zoom Workplace Enterprise.
  • Large Meeting add-ons.
  • Zoom Webinars.
  • Recording meetings.
  • Choosing a plan.
  • Equipment.
  • Camera.
• Chapter 3. Installing Zoom Workplace and Signing In.
  • Installing Zoom Workplace.
  • Signing in.
• Chapter 4. JAWS, Zoom and the Optional Zoom Professional Scripts.
  • Downloading and Installing the Scripts.
  • Activating the scripts.
  • Checking whether the Zoom Professional scripts are loaded.
  • Hotkey Help.
  • Checking When Your Scripts Subscription is Due.
  • Checking for Updates.
• Chapter 5. Orientation in Zoom Workplace.
  • Moving to the Home tab.
  • Common tabs and areas.
  • A Note on Promotional Messages.
  • Opening Zoom Settings.
  • Choosing and Testing Your Speakers or Headphones.
  • Choosing and Testing Your Microphone.
• Chapter 6. Essential Meeting Keystrokes.
• Chapter 7. Joining a Meeting.
  • Joining from a link.
  • Joining with a Meeting ID and passcode.
• Chapter 8. Your First Few Minutes in a Meeting.
  • Checking the active window.
  • Checking whether you have joined the audio.
  • Checking your microphone state.
  • Checking your video state.
  • Listening for meeting notices.
  • Confirming that you are in the main meeting.
  • Opening the Participants List.
  • A quick orientation routine.
• Chapter 9. Good Meeting Etiquette.
  • Using headphones.
  • Positioning the microphone.
  • JAWS speech during a meeting.
  • Raising your hand.
  • Checking whether your hand is raised.
  • Identifying yourself before speaking.
  • Avoiding interruptions.
  • Keeping contributions focused.
  • Using meeting chat.
  • Using reactions.
  • Camera etiquette.
  • Leaving the meeting temporarily.
  • Joining late.
  • Leaving early.
  • A simple etiquette routine.
• Chapter 10. Text Chat.
  • Alerts and chat messages.
  • Enabling or disabling spoken alerts.
  • When to disable alerts.
  • Hearing raised-hand alerts only.
  • Hearing Waiting Room alerts only.
  • Hearing the most recent alert.
  • Opening chat and sending a message.
  • Choosing who receives a message.
  • Checking the recipient before sending.
  • Moving to the chat history.
  • Zoom's command for the latest message.
  • Returning to the message Edit Field.
  • Reading a message in the JAWS Virtual Viewer.
  • Reviewing the ten most recent alerts.
  • Controlling which messages are reviewed.
  • Choosing an appropriate chat mode.
  • Reviewing the current alert settings.
  • Viewing all messages from the current session.
  • A recommended alert arrangement for presenters.
  • Public and private messages.
  • Opening links from chat.
  • Copying information from chat.
  • Sending files through chat.
  • Chat before and after the meeting.
  • Saving chat manually.
  • Automatically saving chat.
  • Where saved chat is stored.
  • Chat accessibility and meeting management.
  • A practical chat routine.
• Chapter 11. The Participants List.
  • Opening the Participants List.
  • Information announced for a participant.
  • Your own participant entry.
  • Keeping the Participants List available.
  • Returning to the Participants List.
  • Script commands in the Participants List.
  • Managing a participant with ordinary Zoom controls.
  • Muting and unmuting participants.
  • Raised hands.
  • The Waiting Room in the Participants List.
  • Whole-meeting participant controls.
  • Muting everyone.
  • Renaming participants.
  • Making someone a co-host.
  • Removing a participant.
  • Tips for users of the Zoom Professional scripts when hosting meetings.
  • Managing alerts while watching participants.
  • Keeping the meeting flowing.
  • If a command appears not to work.
  • If JAWS reports a menu incorrectly.
  • A practical host routine.
• Chapter 12. Hosting an Instant Meeting.
  • Starting an instant meeting.
  • Start with Video.
  • Using your Personal Meeting ID.
  • Personal Meeting ID commands.
  • Copy Meeting Link.
  • Copy ID.
  • Copy Invitation.
  • PMI Settings.
  • Starting the meeting.
  • The initial Zoom announcement.
  • Checking the meeting security.
  • Inviting someone to an instant meeting.
  • Copying the invite link.
  • Copying the complete invitation.
  • Inviting several people.
  • Automatically copying the invite link.
  • Confirming that someone has joined.
  • Starting the meeting before sending the invitation.
  • Conducting a support session.
  • Leaving or ending the meeting.
  • A quick instant-meeting workflow.
• Chapter 13. Scheduling Meetings.
  • Scheduling a meeting.
  • Opening the scheduling form.
  • Entering the Meeting Details – The Quick Guide.
  • Entering the meeting details – The Full Version.
  • Choosing the date and time.
  • Choosing the duration.
  • Checking the time zone.
  • Scheduling a recurring meeting.
  • Adding invitees.
  • Requiring registration.
  • Choosing the Meeting ID.
  • Using a meeting template.
  • Adding a Whiteboard.
  • Adding Zoom Docs or Canvas.
  • Setting a meeting passcode.
  • Using the Waiting Room.
  • Requiring authentication.
  • Automatically starting Zoom AI.
  • Automatically starting Meeting Questions.
  • Automatically starting Meeting Summary.
  • Allowing participants to use the meeting transcript with My Notes.
  • Allowing meeting chat before and after the meeting.
  • Choosing the initial video state.
  • Choosing the available audio methods.
  • Editing global dial-in countries and regions.
  • Allowing participants to join without the host.
  • Muting participants upon entry.
  • Pre-assigning Breakout Rooms.
  • Recording the meeting automatically.
  • Restricting access by country or region.
  • Preventing screen capture.
  • Assigning alternative hosts.
  • Saving the meeting.
  • Copying meeting information.
  • Scheduling from Zoom Workplace.
• Chapter 14. Scheduling Zoom Meetings from Outlook Classic.
  • Downloading the Outlook plugin.
  • Appointments and meeting requests.
  • Creating the Outlook appointment.
  • Adding Zoom to the appointment.
  • The quickest method.
  • Reviewing the Zoom options.
  • Meeting ID.
  • Passcode.
  • Waiting Room.
  • Requiring participants to sign in.
  • Automatically starting Zoom AI.
  • Automatically starting meeting questions.
  • Choosing who can ask questions.
  • Automatically starting Meeting Summary.
  • Meeting chat before and after the meeting.
  • Host video.
  • Participant video.
  • Audio.
  • Editing additional Zoom settings.
  • Advanced meeting options.
  • Do not show me again.
  • Saving the Zoom meeting.
  • Saving the Outlook appointment.
  • A quick scheduling procedure.
  • Sending the meeting invitation.
  • Changing the meeting later.
  • Cancelling a meeting.
  • Creating a recurring meeting.
  • Outlook and Zoom calendars.
  • Troubleshooting the plugin.
  • When to use Outlook or the Zoom web portal.
  • Recommended workflow.
• Chapter 15. Screen-Reader Alerts and Sound Cues.
  • Using script alert control.
  • Sound notifications.
• Chapter 16. Face in View.
  • Starting Face in View.
  • Face in View and active video calls.
  • Selecting a different camera.
  • Obtaining a detailed description.
  • Checking the brightness.
  • Describing the background.
  • Adjusting the confidence level.
  • Preparing for a Zoom meeting.
  • Face in View commands.
• Part 2. The Advanced Features and Concepts.
• Chapter 17. Important Settings in Zoom Workplace.
  • Opening Settings.
  • Learn more Buttons.
  • General.
  • Colour mode.
  • Theme.
  • Zoom Chat sidebar contrast.
  • Default emoji and reactions skin tone.
  • Resetting the navigation bar.
  • Reclaim memory from unused tabs.
  • Optimization preference.
  • Updating Zoom Workplace automatically.
  • Starting Zoom with Windows.
  • Exit preference.
  • Synchronising Zoom presence with Outlook.
  • Diagnostic data viewer.
  • Changing status to Away.
  • Setting up Zoom AI for meetings.
  • Receiving a call when a scheduled meeting starts.
  • Video & effects.
  • The Video tab.
  • Selecting a camera.
  • Rotating the camera image.
  • Testing and troubleshooting video.
  • HD.
  • Original ratio.
  • Mirror my video preview.
  • Touch up my appearance.
  • Adjust for low light.
  • Portrait lighting.
  • Auto-framing.
  • Backgrounds.
  • I have a green screen.
  • Avatars.
  • Video filters.
  • Studio effects.
  • Audio.
  • Selecting and testing the speaker.
  • Speaker output volume.
  • Spatial audio.
  • Incoming call ringtones on an additional device.
  • Selecting and testing the microphone.
  • Automatically adjusting microphone volume.
  • Microphone modes.
  • Noise removal.
  • Personalized audio isolation.
  • Original sound for musicians.
  • Live performance audio.
  • Automatically synchronising headset Buttons.
  • Advanced audio settings.
  • Echo cancellation.
  • Windows system audio enhancements.
  • Signal processing by Windows audio device drivers.
  • Audio capture and playback API.
  • Notifications & sounds.
  • Ringtone volume.
  • Call waiting volume.
  • Video call ringtone.
  • Extension ringtone.
  • Custom contact ringtones.
  • New Team Chat message sound.
  • Do Not Disturb hours.
  • Hiding phone calls during meetings.
  • Hiding chat notifications during meetings and calls.
  • Opening chat notifications in a new window.
  • Showing message previews.
  • Keeping notifications on screen.
  • Silencing system notifications while sharing.
  • Upcoming meeting notifications.
  • My Notes voice activity detection.
  • Managing My Notes reminders.
  • New recordings available.
  • New chat message notifications.
  • Chat and channel exceptions.
  • Keyword notifications.
  • Contact-related notifications.
  • Activity Center notifications.
  • Meetings & webinars.
  • Showing a video preview before joining.
  • Keeping the camera off.
  • Keeping the microphone muted.
  • Automatically connecting to computer audio.
  • Entering full-screen mode automatically.
  • Automatically starting My Notes.
  • Meeting window view.
  • Keeping participant names visible.
  • Meeting timer.
  • Participant profile pictures in chat.
  • Keeping meeting controls visible.
  • Pressing and holding Spacebar to unmute.
  • Mute and unmute audio chime.
  • Automatically copying the invite link.
  • Hiding your own video from the gallery.
  • Showing yourself as active speaker.
  • Stopping audio and video when Windows locks.
  • Showing non-video participants.
  • Maximum participants per screen.
  • Recording.
  • Opening the storage location.
  • Changing the storage location.
  • Choosing a location after each meeting.
  • Managing cloud recording storage.
  • Showing participant names.
  • Including a timestamp.
  • Recording video during screen sharing.
  • Showing video and screen share side by side.
  • Advanced recording settings.
  • Recording separate participant audio files.
  • Keeping unconverted recording files.
  • Optimising for third-party video editors.
  • Share screen.
  • Window size when viewing shared content.
  • Scale-to-fit content.
  • Side-by-side mode.
  • Sharing individual application windows.
  • Showing a green border.
  • Showing Zoom windows while sharing.
  • Share Button behaviour in meetings.
  • Share Button behaviour in Zoom Rooms.
  • Advanced screen-sharing settings.
  • Accessibility.
  • Chat display size.
  • Dimming flashing video.
  • Disabling GIF animations.
  • Caption font size.
  • Caption colour.
  • Caption font type.
  • Caption position.
  • Always showing captions.
  • Screen-reader alerts.
  • Restoring screen-reader alerts.
  • Participant joined or left the meeting.
  • Participant joined or left the Waiting Room.
  • Participant raised or lowered a hand.
  • Audio muted by the host.
  • Video stopped by the host.
  • Screen sharing started or stopped.
  • File upload completed.
  • Closed captioning is available.
  • Livestream started or stopped.
  • Q&A question received.
  • Q&A answer received.
  • Role changed to panelist.
  • Role changed to attendee.
  • Instant Message chat received.
  • Public in-meeting chat received.
  • Private in-meeting chat received.
  • Recording permission granted or revoked.
  • Host privilege granted or revoked.
  • Co-host privilege granted or revoked.
  • Remote control permission granted or revoked.
  • Caption typing privilege granted or revoked.
  • Zoom Professional scripts and alerts.
  • Keyboard shortcuts.
  • Navigating the shortcut list.
  • Changing a shortcut.
  • Global shortcuts.
  • Restoring the original shortcuts.
  • Useful meeting shortcuts.
  • Meeting reaction shortcuts.
  • General navigation shortcuts.
  • Zoom Professional script shortcuts.
  • My account.
  • Profile picture.
  • Account email address.
  • Licence status.
  • Editing the profile.
  • Viewing the subscription.
  • Viewing advanced features.
  • Voice recognition.
  • Refreshing account information.
  • Devices signed into Zoom.
  • Signing out of all sessions.
  • Statistics.
  • Overall statistics.
  • Audio statistics.
  • Video statistics.
  • Screen-sharing statistics.
  • Phone statistics.
  • Accessibility limitations of Statistics.
  • Reporting a problem.
  • Running a test meeting.
  • Closing Settings.
• Chapter 18. Settings on the Zoom Web Portal.
  • Opening Zoom web settings.
  • Selecting a Settings tab.
  • Understanding Zoom switches.
  • Locked settings.
  • The Zoom AI tab.
  • The General tab.
  • The Meeting tab.
  • Enable auto-calling.
  • Security settings.
  • Waiting Room.
  • Waiting Room options.
  • Meeting Passcode.
  • Personal Meeting ID Passcode.
  • Requiring a passcode for telephone participants.
  • Embedding the passcode in the meeting link.
  • Requiring authentication.
  • Authentication exceptions.
  • Telephone-only participants.
  • Blocking domains, countries or regions.
  • Host and participant video.
  • Audio Type.
  • Allow participants to join before host.
  • Personal Meeting ID defaults.
  • Watermarks.
  • Muting participants when they join.
  • Upcoming meeting reminder.
  • Meeting Templates.
  • Meeting agenda.
  • Prevent screen capture.
  • Meeting chat.
  • Continuous meeting chat.
  • Editing and deleting chat messages.
  • Screenshots, emoji and hyperlinks in chat.
  • Direct messages.
  • Automatically saving meeting chat.
  • Sending files through chat.
  • Join and leave sounds.
  • Co-host.
  • Polls and quizzes.
  • Showing Raise Hand separately.
  • Screen sharing.
  • Who can share.
  • Who can replace an existing share.
  • Sharing Zoom documents.
  • Presenter View.
  • Disabling desktop sharing.
  • Guests and screen sharing.
  • Annotation.
  • Whiteboard.
  • Remote control.
  • Slide Control.
  • Meeting reactions.
  • Allow removed participants to rejoin.
  • Participant and invitee names.
  • Profile pictures.
  • Meeting timers.
  • My Notes transcription.
  • Breakout Rooms.
  • Remote support.
  • Manual captions.
  • Automated captions.
  • Automated captions on device.
  • Meeting transcript.
  • Language Interpretation.
  • Sign Language interpretation view.
  • Virtual backgrounds and visual presentation.
  • Focus Mode.
  • Identifying guests.
  • Join from your browser.
  • Livestreaming.
  • Custom disclaimers.
  • Permission to unmute.
  • Stop incoming video.
  • email notifications.
  • Cloud recording notification.
  • Meeting HD video quality.
  • Invitation email.
  • Scheduling privilege.
  • The Webinar tab.
  • The Recording tab.
  • The Mail & Calendar tab.
  • The Audio Conferencing tab.
  • The Zoom Apps tab.
  • The Whiteboard tab.
  • The My Notes tab.
  • Canvas, Paper, Sheets and Slides.
  • The Tasks tab.
  • The Clips tab.
  • The Zoom Assistant tab.
  • The Surveys tab.
  • A practical starting point.
• Chapter 19. Managing Participants as Host.
  • Muting all participants.
  • Calling on raised hands.
  • Muting or unmuting one participant.
• Chapter 20. Waiting Rooms.
  • Admitting participants.
  • Admit all.
• Chapter 21. Sharing Your Screen and Computer Audio.
  • Who is allowed to share.
  • Sharing the entire screen or one application.
  • Preparing the material.
  • Starting screen sharing.
  • Choosing a sharing source carefully.
  • Sharing more than one application.
  • Sharing computer sound.
  • Choosing mono or stereo sound.
  • Sharing computer audio without sharing the screen.
  • Sharing a video file.
  • JAWS speech and shared computer sound.
  • Using an alternative sound device for JAWS.
  • Sharing JAWS deliberately.
  • Sharing notifications and private information.
  • Sharing Zoom windows.
  • Confirming that sharing has started.
  • Presenting while sharing.
  • Pausing and resuming a share.
  • Switching to another sharing source.
  • Sharing with several monitors.
  • Optimising for video.
  • Screen sharing and accessibility.
  • Stopping screen sharing.
  • Stopping shared computer sound.
  • Problems stopping a share.
  • When participants cannot see or hear the share.
  • A practical screen-sharing routine.
• Chapter 22. Recording Meetings.
  • Who can record.
  • Informing participants.
  • Computer recording.
  • Starting a computer recording.
  • Locating the recording controls.
  • Pausing a recording.
  • Pausing or stopping.
  • Stopping a computer recording.
  • What happens when the meeting ends.
  • Where computer recordings are stored.
  • Recording file names.
  • Recording separate participant audio.
  • Recording shared screens.
  • Computer recording and Breakout Rooms.
  • Problems converting a recording.
  • Cloud recording.
  • Starting a cloud recording.
  • Pausing and resuming cloud recording.
  • Stopping cloud recording.
  • Processing a cloud recording.
  • Finding cloud recordings.
  • Recording and transcript tabs.
  • Sharing a cloud recording.
  • Downloading cloud recordings.
  • Cloud recording transcripts.
  • Cloud recording and chat.
  • Editing or trimming a cloud recording.
  • Automatic recording.
  • Recording indicators and announcements.
  • Recording permission for a participant.
  • Recording confidential sections.
  • Recording and screen sharing.
  • Storage and retention.
  • Protecting recordings.
  • Choosing between computer and cloud recording.
  • A practical computer-recording routine.
  • A practical cloud-recording routine.
• Chapter 23. Captions and Transcripts.
  • Captions and JAWS.
  • Captions and transcripts are different.
  • Types of captions.
  • Automated captions.
  • Manual captions.
  • Translated captions.
  • Enabling captions in the web portal.
  • Showing captions as a participant.
  • Requesting captions.
  • Starting automated captions as host.
  • Selecting the spoken language.
  • Assigning a manual captioner.
  • Typing manual captions.
  • Opening the transcript panel.
  • Reviewing recent captions.
  • Always showing captions.
  • Changing caption appearance.
  • Captions in Breakout Rooms.
  • Captions in webinars.
  • Meeting transcripts after the meeting.
  • Cloud recording transcripts.
  • Caption and transcript accuracy.
  • Privacy and retention.
  • A practical recommendation for JAWS users.
  • Should captions be enabled?
• Chapter 24. Zoom AI.
  • Meeting Summary.
  • Limitations of Meeting Summary.
  • Availability.
  • Enabling Zoom AI in the web portal.
  • Automatically starting Zoom AI.
  • Starting Meeting Summary during a meeting.
  • Starting Meeting Summary automatically.
  • Participants requesting Meeting Summary.
  • Stopping Meeting Summary.
  • Generating and retaining a transcript.
  • In-meeting questions.
  • Starting in-meeting questions.
  • Asking a question.
  • Privacy of questions.
  • Catching up after joining late.
  • Breakout Rooms.
  • Informing participants.
  • What information Zoom AI may use.
  • Receiving the summary by email.
  • Receiving the summary through Zoom Team Chat.
  • Finding summaries in the Zoom web portal.
  • Editing a summary.
  • Sharing a summary.
  • Meeting summary templates.
  • Smart Recording.
  • Zoom AI and tasks.
  • Language support.
  • Using Zoom AI with JAWS.
  • Using Zoom AI responsibly.
  • A practical workflow.
• Chapter 25. Breakout Rooms.
  • Enabling Breakout Rooms.
  • Additional Breakout Room settings.
  • Pre-assigning participants.
  • Preparing rooms before participants arrive.
  • Finding the Breakout Rooms control.
  • Creating Breakout Rooms.
  • Assigning participants automatically.
  • Assigning participants manually.
  • Allowing participants to choose a room.
  • Navigating the room tree.
  • Renaming a room.
  • Deleting a room.
  • Adding a room.
  • Reviewing Breakout Room options.
  • Moving participants automatically.
  • Returning to the main session.
  • Closing rooms automatically.
  • Notifying the host.
  • Countdown after closing rooms.
  • Opening the rooms.
  • Monitoring the rooms.
  • Joining a Breakout Room as host.
  • Leaving a Breakout Room as host.
  • Moving a participant to another room.
  • Broadcasting a written message.
  • Broadcasting your voice.
  • Screen sharing in Breakout Rooms.
  • Requests for help.
  • Closing all rooms.
  • Reopening rooms.
  • The participant experience.
  • Accessibility considerations.
• Chapter 26. Polls and Quizzes.
  • Availability.
  • Enabling polls and quizzes.
  • Types of polls.
  • Polls and quizzes.
  • Anonymous and identified responses.
  • Creating a poll before the meeting.
  • Naming the poll.
  • Adding a question.
  • Turning a poll into a quiz.
  • Saving the poll.
  • Creating a poll during a meeting.
  • Finding Polls/Quizzes during a meeting.
  • Selecting a poll as host.
  • Launching a poll.
  • Explaining the poll to participants.
  • Using a poll as a participant.
  • Single-choice questions.
  • Multiple-choice questions.
  • Short and long answers.
  • Ranked-choice questions.
  • Matching questions.
  • Problems finding the poll.
  • Monitoring responses as host.
  • Ending a poll.
  • Sharing poll results.
  • Relaunching a poll.
  • Downloading poll reports.
  • Polls and Breakout Rooms.
  • Enabling Breakout Rooms from poll results.
  • Creating a poll for room assignment.
  • Creating rooms from the results.
  • Accessibility considerations.
  • A practical host workflow.
• Chapter 27. Webinars.
  • Webinar roles.
  • The host.
  • Co-hosts.
  • Panelists.
  • Attendees.
  • Joining as a panelist.
  • Joining as an attendee.
  • The Practice Session.
  • Starting the Practice Session.
  • The Participants List.
  • The attendee list.
  • Promoting an attendee to panelist.
  • Returning a panelist to attendee status.
  • Allowing an attendee to speak.
  • Raise Hand.
  • Questions and Answers.
  • Asking a question as an attendee.
  • Monitoring Q&A as a panelist.
  • Q&A and chat are different.
  • Webinar chat.
  • Polls and quizzes.
  • Screen sharing.
  • Panelist video.
  • Attendee video.
  • Recording.
  • Registration.
  • Webinar reports.
  • Preparing as host.
  • Preparing as a panelist.
  • Preparing as an attendee.
  • Accessibility considerations.
  • A practical division of responsibilities.
  • Meetings or webinars?
• Chapter 28. Zoom Phone.
  • What Zoom Phone can provide.
  • Zoom Phone licences and telephone numbers.
  • Personal and business use.
  • Administration and initial setup.
  • Using Zoom Phone with JAWS.
  • Opening Zoom Phone.
  • Call History.
  • Calling someone from Call History.
  • Dialling a telephone number.
  • Calling a highlighted telephone number.
  • Receiving a call.
  • Controls during a call.
  • Muting the call.
  • Putting a call on hold.
  • Ending a call.
  • Using the Number Pad.
  • Transferring a call.
  • Changing a telephone call into a Zoom Meeting.
  • Adding another person to a call.
  • Voicemail.
  • Voicemail greetings.
  • Reviewing voicemail.
  • Voicemail transcription.
  • Live call transcription.
  • Recording telephone calls.
  • Text messaging.
  • Shared telephone services.
  • Caller ID.
  • Emergency calling.
  • Zoom Phone keyboard shortcuts.
  • Zoom Professional shortcuts.
  • Accessibility limitations.
  • A practical approach.
• Chapter 29. Troubleshooting and Practical Recovery.
  • If you are lost in Zoom Workplace.
  • If you cannot find the meeting window.
  • If meeting keyboard commands do not work.
  • If focus is silent.
  • If JAWS stops speaking.
  • If Zoom alerts become overwhelming.
  • If you cannot hear the meeting.
  • If Zoom is using the wrong speaker.
  • If the meeting is too quiet.
  • If others cannot hear you.
  • If the wrong microphone is selected.
  • If a Bluetooth headset causes problems.
  • If you hear echo.
  • If others hear JAWS.
  • If your camera will not start.
  • If the camera picture is black.
  • If you cannot share your screen.
  • If participants see the wrong screen.
  • If participants cannot hear shared computer audio.
  • If screen sharing will not stop.
  • If the Participants or Chat panel seems to disappear.
  • If chat messages are not being announced.
  • If you cannot unmute after the host calls you.
  • If Raise Hand does not appear to work.
  • If you are stuck in the Waiting Room.
  • If the meeting appears frozen.
  • If the meeting disconnects.
  • If the internet connection is poor.
  • If a recording does not start.
  • If a computer recording does not convert.
  • If a cloud recording is missing.
  • If captions are unavailable.
  • If a Zoom panel is inaccessible or poorly spoken.
  • If Zoom Workplace itself becomes unresponsive.
  • Restarting Zoom safely.
  • Updating Zoom Workplace.
  • Reinstalling Zoom Workplace.
  • Running a test meeting.
  • Gathering useful information before asking for help.
  • Reporting a problem to Zoom.
  • A sensible recovery order.
  • Preparing a backup plan.
• Chapter 30. Recommended Meeting Workflows.
  • If you are attending a meeting.
  • If you are attending a webinar.
  • If you are invited as a webinar panelist.
  • If you are hosting a small meeting.
  • If you are hosting a large meeting.
  • If you are presenting or delivering training.
  • If you are recording a training session or presentation.
  • If you are hosting with Breakout Rooms.
  • If you are using polls or quizzes.
  • If you are using Zoom AI.
  • If you are providing technical support.
  • If the meeting goes wrong.
  • After hosting a meeting.
  • Preparing for an important event.
  • A final basic workflow.
• Appendix A. Keystrokes Mentioned in This Book.
  • General Windows and JAWS Keystrokes.
  • Face in View.
  • Native Zoom Meeting Keystrokes.
  • Meeting Reaction Shortcuts.
  • Outlook Classic Scheduling.
  • Zoom Workplace Navigation and Settings.
  • Zoom Professional Script Commands.
  • Zoom Phone Shortcuts.

Please note that, despite the length of the book, not every Zoom feature is covered. Good examples are Calendar and Contacts in the Zoom desktop app. In our view, these areas are not currently accessible enough with JAWS to document as reliable workflows. Where a task is better carried out on the Zoom web site, or through Outlook Classic, the book says so. The course focuses on areas where accessibility can be achieved to a reasonably high standard.

Price and Availability

The cost of the training course is £60 or $80 US.

Scheduled for release on 27 July 2026.

You can also send an email to brian@hartgenconsultancy.com and an invoice can be sent to you.

Conclusion

Zoom is now far more than a simple meeting tool. It can be used for everyday conversations, formal meetings, teaching, support, webinars, telephone calls, recordings, captions, transcripts, AI summaries and more. That power is useful, but it also means that good training matters.

Time to Go Zoom Revisited is intended to give JAWS users a structured, practical and reassuring way to approach Zoom. Whether you attend meetings, host them, teach online, support other people or simply want to feel more confident, this course is designed to help Zoom work more effectively for you.

Join us and discover how Zoom can become a more manageable, productive and accessible part of your working life.