Thank you for using Leasey!
Leasey is ideal for the complete computer beginner as well as the user who is more advanced with using Microsoft Windows with screen-reading software. Whether you are just starting out with your very first computer, you do not feel comfortable working with computers and need some additional support, or if you have been using a screen-reader for many years, Leasey can help in lots of different ways.
Using her structured easy-to-use menu system, human voice and context sensitive help, we hope that people who have never used a computer before will be able to take full advantage of word processing, Email management, the world wide web, radio and audio-related services, books, Skype, a fully featured Address Book, Diary, Clock, Twitter, Facebook, iTunes and much much more! We call this part of the product "Leasey Basic". This menu-driven functionality is only available in the product known as Leasey Total Package.
However Leasey is much more than a product for new computer users. She also provides advanced users of screen-reading technology with a wide range of tools, utilities and services which will improve productivity when working with the computer together with lots of entertainment. This is referred to as "Leasey Advanced". For example, check the local weather, learn how to spell a word or check its meaning, read the local news, find out about public holidays in your country or easily enjoy YouTube videos!
Leasey stands for Learn, Enable, Advance - So Easy! We hope that Leasey not only makes it possible for you to start out with the basics of using a computer, but will encourage you to grow. But she is always there if you need her, and to say again, a host of invaluable tools can also be found for advanced users. Improved accessibility for specific applications and websites is also far greater when using Leasey.
When using Leasey Advanced in the Leasey Total Package product, if you want to return to the menu structure at any time, this can easily be achieved through pressing a single keystroke. Thus, if you are new to computing, Leasey can be used as a stepping stone while you begin to learn what we might call more traditional computing tasks.
We very much hope you enjoy using Leasey!
There are two Leasey packages which can be purchased.
"Leasey Total Package" contains everything Leasey has to offer, including audio spoken menus, human narrated help and the "Getting Started" DAISY tutorial for complete computer beginners. It teaches you how to use a computer from the time of switching it on to shutting it down.
Leasey Advanced contains all the tools, utilities and services offered by Leasey Total Package. However, the differences are as follows:
This User Guide applies to both products and as we progress through each section, we will outline anything which a Leasey Advanced user would not be able to access. If you are in any doubt which product you need, please discuss this with ourselves at Hartgen Consultancy or your Leasey distributor. However, a general rule to follow would be this. Unless you specifically need a very structured menu system for complete computer beginners, you should purchase Leasey Advanced.
We very much hope that working with Leasey is a trouble-free experience. However, should you require technical support in the day to day usage of Leasey, this can be obtained by sending an Email message to support@leaseycentral.com. Please give as much information about the problem as you can. The more information we have, the faster the response time will be. You can also contact us by telephone:
Telephone (in the UK) 02921-051325.
Telephone (in the United States of America) 239-256-7779. Support is given between 9 AM to 5 PM UK time, excluding weekends and public holidays.
In the event that we need to remote onto your computer to resolve a problem, we use a system called Remote Incident Manager. This is accessed by pressing the Grave Accent key, (referred to as the Leasey Key), followed by the Backspace key.
If Remote Incident Manager is not installed, it will be downloaded to your computer. When the download is complete, a Dialog Box will be available, asking if you would like to install the program. Press Enter to continue.
When the install begins, it is likely to take a minute or two to complete but it will prompt you when the process has concluded.
When the software has been installed, from this point forward you can press the Grave Accent key followed by Backspace. A web-page-like environment will be available with an Edit Field which should be focused. The title of this page is: Remote Incident Manager: Receive Remote Help. Focus is immediately in the edit field. Some text is below this which is as follows: Please enter the keyword you received from the person helping you.
When prompted by the technician on the phone, type in the key word which you will mutually agree between you, then press Enter.
You may also like to subscribe to our Leasey Email list. This is a good way to get support from the Leasey developers and other users of the product. You can also suggest ideas for future improvement.
To join the Leasey Email list, send a blank Email message to Leasey+subscribe@groups.io.
If you are assisting a user who has limited computing skills, we strongly recommend that you ensure the person is aware of the "Getting Started" DAISY guide for Leasey. If you have purchased Leasey Total Package, this will have been provided for you. This makes it easy for someone to follow along with the tutor as he walks through many of the basic tasks of working with Leasey for the first time.
For users who are complete computer beginners, we highly recommend a level of one-to-one training. This can be provided either remotely over the internet at a low cost, or at an on site premises, such as a person's home or place of work. Please contact us (or your local Leasey distributor) for details of training programs. Learning how to use a computer for the first time can be very daunting and one-to-one training can be important when a person is in this situation. We also recommend that at least parts of the training session are recorded in audio form for later reference.
We also hope that, once a person has become used to working with the basic functions of Leasey, he or she will wish to improve their computing skills and do more things. Training is recommended too in this situation, especially since the range of applications Leasey is making accessible is increasing.
LeaseyCentral is a one stop shop for everything you need concerning Leasey. It is an area of the Hartgen Consultancy website containing documentation, a support Email list, upcoming news of program developments, audio podcasts/tutorials, and more. You can access LeaseyCentral by browsing to www.leaseycentral.com. It is also accessible through Leasey's Hotkey Help utility or from the Leasey Main Menu, "Get Help" option, described later. Back to Help Index.