A few enquiries have been received due to a message from Zoom. When you visit the Download page of their web site, it states that the 32 bit version of the Zoom desktop client is to be discontinued and you should upgrade to the 64 bit release before the end of the year. There is plenty of speculation surrounding the correct accessible procedure for managing this change. This article attempts to put to bed much of this speculation.
In November 2025, Zoom plans to release the final version of the Zoom Workplace app for Windows 32-bit. The anticipated version number of the final release for Windows 32-bit is the last minor release of 6.6.0.
It is quite likely that you are already running the 64 bit release of the Zoom Desktop client. It has been available for a number of years, and ideally you should have installed it already if you are using a computer running Windows 64 bit. In that event, you can ignore this article and get on with your day.
The experience when running both versions of the client is identical from an accessibility perspective. You do not need to be concerned that by installing the 64 bit client that you will be at all disadvantaged.
What Happens Next?
If you do have the 32 bit version installed, there is no need to act immediately. However, as and when you do wish to upgrade, you can use one of the following methods.
Method 1. Just Upgrade.
Zoom Support have confirmed that you do not need to uninstall the previous version of Zoom if you do not wish to, thereby preserving settings. However, you are advised to do so. You could download the 64 bit client and install it over the top of what you already have.
Method 2. Uninstall First.
This is the preferred method to ensure everything is optimally configured.
The Zoom client can be uninstalled from the Windows Settings/Uninstall Programs, or Control Panel.
In the event that the program does not uninstall, you can run the Clean Zoom utility. Download it to your computer and run it. Note that running this utility really will remove Zoom and any custom settings.
In summary, there is no need to install any special program remover or be at all concerned that the process is not accessible.
Then you will go ahead and download and install the Zoom client 64 bit release.
Your JAWS scripts will function in exactly the same way as they used to do.
If you have used the second method, when the client is launched you will need to sign into your account and make any changes to settings. This is logical and expected procedure.